Returns Policy
Overview
| Time Frame | 12 months of invoice date |
| Restocking Fees | None |
| Quantity Allowed | 100% |
| Permission | No longer required |
| Box Labeling | Invoice number and box number must be on outside of box |
| Paperwork Requirements | Copy of original invoice and packing list |
| Unacceptable Returns | Unacceptable returns may be refused or sent back at customer's expense |
| Shipping | Strong boxes (275 lb test), no packing peanuts or shredded paper |
Specialty Lab Notebooks
Hayden-McNeil carries several student lab notebooks. For more information on specialty notebooks, check out our Products page.
The following notebooks are considered Specialty and have a new 13 digit ISBN:
| Description | ISBN |
| 50 set spiral bound, top perforated | 978-1-930882-18-8 |
| 100 set spiral bound, top perforated | 978-1-930882-09-6 |
| 50 set spiral bound | 978-1-930882-23-2 |
| 100 set spiral bound | 978-1-930882-74-4 |
| 70 set perfect side bound | 978-1-930882-84-3 |
| 50 set perfect bound | 978-1-930882-50-8 |
| 100 set perfect bound | 978-1-930882-00-3 |
| 70 set physical science | 978-1-930882-70-6 |
| 70 set life science | 978-1-930882-35-5 |
| Box 20 Value Notebooks | 978-1-930882-99-7 |
Policy
Hayden-McNeil accepts 100% of returns of Specialty titles in sellable condition within 12 months of an invoice date.
Permission
Permission is not required for Specialty returns. All that is needed is a copy of the original invoice dated within the last 12 months. Please call customer service at (734) 455-7900 if a copy of the original invoice is unavailable.
Labeling Instructions
Invoice numbers must be written on the outside of each box received by our warehouse. Boxes with no invoice numbers will be refused at the door, or sent back at the customer's expense. Returns that require more than one box must also be labeled with a box number (1 of 5, 2 of 5, etc.).
Paperwork Requirements
Each return must contain a packing list and a copy of the original invoice. Failure to provide these documents will result in an unacceptable return that will be sent back at the customer's expense.
Acceptable Returns
Credit will be issued upon receipt of the eligible product in sellable condition.
Sellable condition means:
- No stickers or sticker residue
- Packed correctly (see our shipping guidelines below)
- Covers are not bent, torn, or scratched
Customers that do not follow our instructions will have their returns sent back to them at their own expense.
Common reasons returns are sent back:
- Required information not on outside of box
- Improper packaging materials/box
- Books are not sellable as new
- Invoice is over 12 months old
Shipping Guidelines
Use strong, undamaged corrugated cartons (275 lb test cartons are best). Avoid re-using shipping boxes. Pack cartons securely and tightly using appropriate packing materials (do not use shredded newspaper or packing peanuts). Limit cartons to 45 lbs.
If the cartons are not packed properly, and items are damaged as a result, credit will not be given, and we will discard or return them to the customer at customer's expense.
Due to the large volume of returns that we receive, please note that we will no longer give partial credit. If some of a return is unacceptable, we will send the entire return back at the customer's expense.